1. Introduction

Ayaz Properties ("Ayaz Properties," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients, prospective property buyers, investors, website visitors, business partners, and other individuals who interact with us.

This Privacy Policy explains how we collect, receive, use, store, disclose, and protect personal information when you visit our website, respond to our advertisements, submit an enquiry, complete a lead-generation form, communicate with our team, attend a property viewing, or engage with our real estate services.

We handle personal information in accordance with applicable data protection laws, including the Kenya Data Protection Act, 2019, and the applicable regulations made under it. Where relevant, we also take into account other applicable data protection laws.

By interacting with Ayaz Properties and providing your personal information, you acknowledge that your information will be processed as described in this Privacy Policy, subject to applicable law and any consent required for the relevant processing activity.

We encourage you to read this policy carefully to understand how we handle your information and the rights available to you.

Our website: https://ayazproperties.com/

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected or processed through:

• Our official website and any associated landing pages.
• Online advertisements and lead-generation campaigns on platforms such as Facebook, Instagram, and other digital advertising channels.
• Website contact forms, property enquiry forms, and registration forms.
• Telephone calls, email, WhatsApp, live chat, and social media communications.
• Property viewings, open days, events, and other direct interactions with our team.
• Property reservation, purchase, payment, and related administrative processes.
• Other business activities through which we collect or process personal information.

This policy applies to prospective buyers, existing clients, investors, website visitors, and other individuals whose personal information we process in connection with our business.

3. Interpretation and Definitions

For the purposes of this Privacy Policy:

• "Company," "Ayaz Properties," "we," "us," or "our" refers to Ayaz Properties.
• "Personal Data" or "Personal Information" means information relating to an identified or identifiable individual.
• "You" or "your" refers to any individual whose personal information we collect or process.
• "Services" refers to our real estate development, property marketing, sales, customer support, property viewings, and related services.
• "Service Providers" means third-party individuals or organisations engaged to provide services on our behalf, including website hosting, customer relationship management, communication, analytics, and advertising support.
• "Processing" includes collecting, recording, organising, storing, using, disclosing, transferring, correcting, or deleting personal information.
• "Website" refers to https://ayazproperties.com/ and any associated web pages or landing pages operated by Ayaz Properties.

4. Personal Information We Collect

We collect only the personal information that is reasonably necessary for specified, lawful business purposes, subject to applicable legal requirements.

4.1 Information You Provide Directly

We may collect personal information when you contact us, enquire about our properties, register for an event, request a site visit, or engage with our services. This information may include:

• Full name.
• Telephone number and WhatsApp contact details.
• Email address.
• Residential address, city, country, or other location information where relevant.
• Preferred property type, number of bedrooms, location, budget, and purchase preferences.
• Intended use of the property, such as personal residence or investment.
• Preferred payment arrangements and anticipated purchase timeline.
• Enquiry details, comments, feedback, and other information you voluntarily provide.
• Property reservation, transaction, billing, and payment-related information where necessary.
• Relevant correspondence and records of your interactions with our team.

Where required for a property transaction or legal compliance, we may collect additional information, such as identification, ownership, or documentation details. Such information will be collected only where necessary and handled in accordance with applicable law.

4.2 Information Collected Through Advertisements and Lead Forms

When you respond to our advertisements or submit a lead form on an advertising platform, we may receive information such as your name, telephone number, email address, property preferences, budget range, and other details you choose to submit.

The information collected will depend on the questions included in the form and the information you voluntarily provide. We use this information to respond to your enquiry, provide relevant property information, arrange consultations or viewings, and follow up on your expressed interest.

Advertising platforms may independently collect and process information about your interaction with their services in accordance with their own privacy policies.

4.3 Information Collected Automatically

When you visit our website or interact with our digital content, certain information may be collected automatically, depending on the technologies used and your privacy settings. This information may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Website pages visited and the duration of visits.
• Referring website or source of traffic.
• Links clicked and interactions with website content.
• Approximate location derived from technical information.
• Cookie identifiers and similar online tracking information, where applicable.

We may use this information to maintain website functionality, understand visitor behaviour, improve user experience, measure advertising performance, and protect our digital services.

Cookies and non-essential tracking technologies will be used in accordance with applicable legal requirements, including obtaining consent where required.

4.4 Information Received from Other Sources

Where lawful and appropriate, we may receive information from third parties, including advertising platforms, referral partners, property agents, business partners, and service providers. We may also receive information you have authorised another person to share with us in connection with a property enquiry or transaction.

We take reasonable steps to ensure that such information is handled lawfully and used only for appropriate purposes.

5. How We Use Your Personal Information

Ayaz Properties may process your personal information for the following purposes:

• Responding to Enquiries: To respond to your questions, provide property details, share pricing and payment options, arrange consultations, and assist you in evaluating our properties.
• Property Marketing and Sales: To understand your property requirements, recommend relevant options, manage prospective buyer enquiries, coordinate property viewings, and facilitate the property purchase process.
• Customer Communication and Follow-Up: To contact you by telephone, email, SMS, WhatsApp, or other appropriate communication channels regarding your enquiry, requested information, appointment, reservation, or transaction.
• Marketing and Promotional Communications: Where permitted by law and subject to any required consent, we may send you information about property launches, new developments, available units, special offers, open days, investment opportunities, and other relevant Ayaz Properties updates. You may opt out of promotional communications at any time.
• Property Transactions and Contractual Obligations: To process reservations, prepare relevant transaction documents, administer payments, manage contractual obligations, and provide related customer support.
• Website and Advertising Improvement: To measure the effectiveness of our marketing campaigns, analyse website traffic, understand customer interests, improve our advertisements, and develop more relevant property information and services.
• Security, Compliance, and Legal Obligations: To protect our business, prevent fraud, maintain appropriate records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory obligations.
• Other Lawful Purposes: We may process your personal information for another specific purpose where that purpose is lawful, compatible with the original purpose, and supported by an appropriate legal basis or consent where required.

6. Lawful Basis for Processing

Ayaz Properties processes personal information only where an appropriate legal basis exists under applicable law. Depending on the circumstances, this may include:

• Consent: Where you have freely provided consent for a specific processing activity, such as certain promotional communications or non-essential tracking technologies.
• Contractual necessity: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
• Legal obligations: Where processing is required to comply with applicable laws or lawful regulatory requirements.
• Legitimate interests: Where permitted by law, for legitimate business purposes such as improving our services, maintaining customer records, and protecting our operations, provided your rights and interests are appropriately considered.
• Other lawful grounds: Where another basis for processing is recognised under applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal or processing supported by another valid legal basis.

7. How We Share Your Personal Information

We do not sell your personal information to third parties. We may share personal information only where reasonably necessary for the purposes described in this policy, where you have authorised the sharing, or where otherwise permitted or required by law.

• Within Our Business: Access to your personal information may be provided to authorised personnel and representatives who need it to respond to enquiries, manage property sales, coordinate viewings, provide customer support, or perform their assigned responsibilities.
• Service Providers: We may engage third-party service providers to support our business operations, including website hosting and maintenance providers, CRM and lead-management platforms, communication providers (email, SMS, WhatsApp, live-chat), digital advertising and analytics providers, data storage and information security providers, payment processors, and professional advisers (legal, accounting, compliance).
• Property and Business Partners: Where necessary to fulfil your request or facilitate a property transaction, we may share relevant information with authorised property agents, transaction partners, or other parties involved in providing the requested service. We will take appropriate steps to ensure that such sharing is lawful and limited to the information necessary for the intended purpose.
• Legal and Regulatory Authorities: We may disclose personal information where required or permitted by law, including in response to lawful requests from courts, regulators, law enforcement authorities, or other competent public bodies.
• Business Transfers: If Ayaz Properties undergoes a merger, restructuring, acquisition, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

8. Third-Party Platforms and Services

Our business may use third-party platforms to advertise properties, receive enquiries, communicate with clients, analyse website performance, and manage customer relationships. These platforms may include Meta services such as Facebook and Instagram, WhatsApp, Google services, website hosting providers, and other business communication or analytics tools.

When you interact with these services, your information may be processed by the relevant provider under its own terms and privacy policy. Ayaz Properties does not control the independent privacy practices of third-party platforms. We encourage you to review their privacy policies and account settings to understand how they handle your information.

9. Cookies and Online Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our content. Depending on their purpose, these technologies may be used to:

• Remember relevant website preferences.
• Maintain website security and functionality.
• Understand website traffic and visitor behaviour.
• Measure the performance of advertising campaigns.
• Support relevant advertising and audience measurement, where permitted.

Where required by law, we will request your consent before placing or using non-essential cookies or tracking technologies. You may manage cookies through available website settings and your browser controls. Disabling certain cookies may affect some website functions.

10. Data Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, unlawful processing, accidental loss, destruction, alteration, or disclosure. Depending on the nature of the information and the risks involved, these measures may include access controls, restricted permissions, secure storage, staff confidentiality obligations, and appropriate safeguards when working with third-party service providers.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any applicable notification obligations.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet contractual requirements, comply with legal obligations, resolve disputes, and protect our legitimate business interests where permitted by law. Retention periods may vary depending on the type of information, the nature of your relationship with us, whether a property transaction proceeds, and any applicable recordkeeping requirements.

12. International Data Transfers

Some of our service providers or digital platforms may process or store personal information outside Kenya. Where personal information is transferred outside Kenya, Ayaz Properties will take appropriate steps to ensure that the transfer complies with applicable data protection laws and that the information receives the required level of protection. Where required, we will implement appropriate safeguards, contractual protections, or other lawful transfer mechanisms before transferring personal information internationally.

13. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have the right to:

• Be informed: Receive information about how your personal data is collected and used.
• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate, incomplete, or misleading personal information.
• Deletion: Request deletion of your personal information where the law permits.
• Object: Object to certain forms of processing, including direct marketing, as provided by law.
• Withdraw consent: Withdraw consent where processing is based on your consent.
• Restrict processing: Request restriction of processing where applicable under the law.
• Data portability: Request a copy of your personal data in a structured, commonly used format where the legal requirements for portability are met.
• Lodge a complaint: Submit a complaint to the relevant data protection authority if you believe your personal information has been handled unlawfully.

To exercise your rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to certain requests. We will handle requests within the timeframes prescribed by applicable law. Some requests may be subject to lawful exceptions or limitations.

14. Marketing Communications and Opting Out

We may contact you about properties, property launches, special offers, open days, investment opportunities, and other relevant services where permitted by law. You can opt out of promotional communications by:

• Following the unsubscribe instructions in a promotional email, where provided.
• Replying to a promotional message with an appropriate opt-out request, where the communication channel supports it.
• Informing our representative that you no longer wish to receive promotional calls or messages.
• Contacting us directly using the details provided in this policy.

Once we receive and process your request, we will stop sending the relevant promotional communications within the applicable legal timeframe. Please note that opting out of marketing does not necessarily stop essential service-related communications, such as responses to an active enquiry, appointment confirmations, transaction updates, or notices we are legally required to provide. We will not rely on an existing enquiry alone as permission for marketing where separate consent or another legal basis is required.

15. Children's Privacy

Our property marketing and services are intended for adults and individuals legally able to engage in property-related transactions. We do not knowingly collect personal information directly from children in circumstances where parental or guardian consent or other legal authorisation is required and has not been obtained. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

16. Links to Third-Party Websites

Our website and digital communications may contain links to external websites or services operated by third parties. These websites operate independently of Ayaz Properties and may have their own privacy policies, terms, and data collection practices. We are not responsible for the privacy practices or content of external websites that we do not operate. We encourage you to review the applicable privacy policy before submitting personal information to any third-party website.

17. Automated Processing and Advertising

We may use digital tools and analytics to assess campaign performance, understand general customer interests, organise enquiries, and improve the relevance of property information. Where advertising platforms use cookies, pixels, audience tools, or similar technologies, those platforms may process information under their own privacy policies and settings. Ayaz Properties does not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing without an appropriate legal basis and the safeguards required by applicable law. Where applicable, you may exercise your rights in relation to such processing by contacting us.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, digital services, technology, or legal obligations. When we make changes, we will publish the revised policy on our website and update the "Last Updated" date accordingly. Where required by law, we will provide additional notice or obtain consent before implementing changes that require it. We encourage you to review this page periodically to remain informed about how we protect your personal information.

19. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is processed, please contact Ayaz Properties using the details below.

Please include sufficient details about your enquiry or request to help us identify the relevant information and respond appropriately. Where necessary, we may request additional information to verify your identity before processing a request.

Ayaz Properties is committed to handling personal information responsibly, transparently, and in accordance with applicable data protection laws.